So, you have just had an accident and you need to know what to do first. The first thing you should do is to contact the responsible parties insurance company and let them know what has happened. Some insurance companies will want to write their own estimate, and some will accept ours. The claims handler will let you know which way they prefer. If an insurance company does write their own estimate, we will accept that as our original and begin our work from that. If the insurance company asks you to get your own estimate, we will be glad to do that for you, free of charge. No appointment is necessary.